1. Overview
Rent-A-Cleaner & Rent-A-Handyman (“we,” “our,” “us”) are committed to protecting your privacy.
This Privacy Policy explains how we collect, use, and safeguard your information when you use our websites, mobile applications, and related services.
2. Information We Collect
We only collect the information necessary to deliver cleaning and handyman services at a professional and reliable standard.
A. Personal Information
• Name
• Email address
• Phone number
• Service address
• Booking and service details
B. Optional Inputs
• Notes you add to a booking
• Photos uploaded for quotes or service instructions
C. App & Website Usage Data
• Device information
• App version and crash logs
• Basic analytics to improve performance
We do not collect unnecessary or unrelated data.
3. How We Use Information
We use your information to:
• Manage and organise bookings
• Assign professional cleaners, handymen, or engineers
• Improve accuracy and service quality
• Provide customer support
• Enhance app and website stability
You may clear stored app data at any time through your device settings.
4. Data Storage & Security
• All core booking and account information is stored securely in GDPR-compliant systems.
• Payment processing is handled through trusted third-party payment providers.
• App logs and analytics are stored securely and used only for improving app performance.
We do not share data with Amazon or any unrelated third parties.
5. Data Sharing
Rent-A-Cleaner & Rent-A-Handyman do not sell or transfer your information to third parties.
Information is only shared with:
• Professional staff assigned to your booking
• Payment processors
• IT and security service providers
If future features such as cloud backup or customer history syncing are added, they will be 100% optional and fully transparent.
6. Your Rights
You have the right to:
• Access your stored data
• Request corrections
• Request deletion
• Object to certain types of processing
• Withdraw consent for marketing at any time
For privacy enquiries, contact us at:
📧 info@rent-a-cleaner.co.uk
📧 info@rent-a-handyman.co.uk
7. Policy Updates
We may update this Privacy Policy to reflect operational or legal changes.
Updates will appear in the app and on our websites.
